Every business deserves amazing energy.
Energy that’s simple, smart, fair and built for how businesses really work.
We work hard to change and innovate, so that this can become the norm. Here’s how we’re making this better energy as accessible as possible – for all businesses.
We make energy better for every business
We’re open for business. For all businesses.
Accessibility means being available to everyone. So, we supply all different types of businesses, charities and organisations. Different sizes, locations, industries and setups – you name it.
We think this is what an energy supplier should do. But, some suppliers choose not to. They think certain businesses and industries are risky or not worth their time. Of course, that’s their choice.
But for us, making business energy better is a movement. And that movement is stronger when everyone is involved.
We champion our business customers
For lots of businesses, managing energy is hard. You’ve got enough to think about, what with running your organisation day-to-day. The last thing you need is an energy supplier that’s not on your side.
That’s why we work with you. We talk to you about what your business needs. We make tariffs that suit you. We make your energy work more fairly. We offer guidance if money becomes tight.
It’s the way we’ve always worked. Putting customers first is what Octopus is all about. This outrageously good customer service has won us a lot of awards over the years – including 7 consecutive years of Which? recommendations.
We give customers loads of ways to connect with us
Different business owners have different preferences for how to communicate. Here’s how we try to cater to all of them.
We’re online
As you’ve probably figured out, we have a website. And on this website, we put all the info that we think can help people. We tell you about our tariffs, let you manage your energy and put spotlights on our customers.
Plus, you can chat to us over email. We’re available to help 7 days a week.
Whatever you need, we’re always a few clicks away.
We’re on the phone
Sometimes, you want to speak to someone one on one. And here’s a secret – we love a chat. That’s why we’ve got loads of energy specialists ready to help when you give us a call.
It’s not just about existing customers though. We use the phone to connect with new ones too. This helps us to meet people where they’re at. We identify businesses we think could benefit from Octopus, and let them know what we can offer.
Not all energy suppliers and industry bodies are as keen on this as we are. But, we do it in a way that supports and protects the people we speak to.
This includes checking in with customers who join us over the phone. We ask them how they found the process and make sure they’re happy with the outcome. Here’s what they say:
of people were Extremely Satisfied or Satisfied with the service they received when joining through telesales.
of people felt Extremely Informed or Informed about their new tariff when joining through telesales.
I received a quote with all tariff information clearly explained.
The operator was very informative and made the experience a positive one.
It was very easy and satisfactory experience speaking with the advisor.
We meet businesses face-to-face
This is a great way of making business energy better. We speak to business owners in real life. We find out from them what they want from a supplier and how we can make things better. We get to know them on a personal level.
We have in-person energy helpers across the country. You can find them in town centres, shops and going door-to-door. They tell businesses what Octopus is all about. They help existing customers with their accounts.
This all began after Lockdown. We wanted to reconnect with business owners in-person. It went really well – so we kept doing it. Now, our energy helpers are in 6 towns and cities. They’ve helped 1000s of businesses to join us.
On top of that, we’re always popping out to business events. They give us a chance to speak to businesses that we might not come across otherwise. That means we can hear from all sorts of new people. It’s a great way to learn about a diverse range of energy experiences.
We give normal businesses access to the future of business energy
Energy is changing. It’s getting smarter and more data-driven. A low-cost, no-carbon future is within our reach.
But, businesses aren’t seeing the benefit of this progress as much as they should. Too often, they’re on a tariff or rate that reflects how homes use energy. Even though the way businesses consume power differs. They use it at different times of day and on different scales.
This one-size-fits-all approach doesn’t reflect businesses’ uniqueness. It’s not doing them justice.
We think businesses should have smart products that fit the way they operate. They should have insights to help them reduce costs and carbon. They should feel part of a society-wide move towards the future of energy. And – as ever – they should get great value from their energy supplier.
That’s why we’re bringing the smartest energy products to businesses
Like Shape Shifters, which makes your energy prices cheaper nearly all day. Besides a few peak hours, Shape Shifters rates are much lower than standard rates.
Here’s the cool thing – most businesses already use the majority of their power outside of these peak hours. Which means nearly all of their energy costs less with Shape Shifters. So, they’d probably save money with Shape Shifters without changing how they use energy.
Here’s a quiz to see which smart product best suits your business:
These products are only for Octopus Energy for Business customers. If you’re not one yet, you can switch to Octopus now.